Frequently Asked Questions
On you can see all the details of each product. Currently we have no showroom.
Check the prices of the products on our .
Our prices include VAT and exclude shipping costs
On each product page you can see if the product is available. Most of our products we have in stock and we can deliver immediately. If our stock is temporarily exhausted, then we can let you know when the product is again available by email.
You can contact us by email at info@thezoofamily.com
No, you do not need to register.
However, we highly recommend it! By creating an account, you can enjoy a faster checkout process, track your orders easily, save your favorite products, and receive exclusive offers and updates.
The Zoofamily cameras are suitable for kids starting from 3 years till 10 years and older.
You can check the differences between each model and the recommended age for each one .
We offer a 2-year degressive warranty for manufacturing defects on all kid’s cameras.
Consumables (components that can be expected to require replacement during the life of the
product) and accessories are NOT covered by the warranty. These include
batteries, antennas, remote controls, cords, buttons, battery covers and other
such accessories.
Yes. The kid’s digital cameras have completed lab tests and certified to be in comply with applicable international standards of electronic and toy products. The camera body and case are free of toxic chemicals and comply with ROHS and CE regulations. Additionally, the printing
paper is BPA- and BPS-free.
In any paper speciality store or on our website,
Type: heat transfer print paper
Diameter 25mm
Width 57mm
The package includes the camera, a 2-in-1 necklace (charging/transfer cable and
necklace), a SD card, a protective screen and stickers.
Printing cameras use thermal transfer technology, meaning they do not require
printer ink . They print in black and white.
Printing photos is optional—you can choose to store them in the camera’s memory
instead.
Our Zoo Print collection includes 3 print rolls (2 normal and 1 sticky).
The printing paper is BPA- and BPS-free.
Please follow these reset steps:
1. Turn on the device
2. Remove the memory card.
3. Locate a small hole on the side of the device.
4. While the charging cable is connected, use a paperclip to press and hold the
reset button inside the hole for 30 seconds. You should feel a distinct click
when you press this button.
5. Reinsert the memory card and turn on the camera.
If the issue persists, record a video showing the failure and send it to
info@thezoofamily.com. If the file is too large, use WeTransfer.
- The walkie talkie may be locked. Please follow these steps:
Press and hold the call button until you hear a beep (the button is located on the right side of the walkie talkie). This should unlock them.
- To ensure your walkie talkies work properly, test them at a distance of 1 to 3 kilometers.
This test will help identify any interference from other devices or the environment that may affect performance.
- If this is not sufficient, follow the steps below:
- Press and hold the switch button until you hear a beep and the function icon appears on the screen.
- Access the channel settings by pressing the button once.
- Use the up and down keys to select the desired channel.
- Press twice to access the group code settings.
- Use the up and down keys to select the desired group code.
- Save the settings by pressing the PTT key.
- Press and hold the PTT key to start an intercom session.
- Release it to end the session and send your voice.
- If the problem persists please send us a video showing the above steps and the problem with the walkie talkies. If the video is too large you can send it to us via wetransfer. info@thezoofamily.com
The print paper refills are BPA-free, and BPS-free.
Most BPA-free thermal paper available on the market uses a similar substitute
chemical called BPS
Short answer is YES. The resolution is not comparable to that of a mobile phone, just like a mobile phone cannot be compared to a SLR camera but we work with the latest technologies and for that reason our kids camera has minimum pixel of 12MP till 24MP what are for kids cameras very high.
Photo and video quality of The Zoofamily kids camera is at the top of the class among all kids digital cameras!
A zoom with lens is not available
Yes there is, it's integrated in the necklace so you plug it out and there is your charging cable.
You can easily plug in it a USB port.
Here you can see.
Absolutely not. The whole idea is to get your kids to go outside and enjoy the moments!
On the other hand, our kids camera software contains some digital stickers so you can add lots of funny faces on your picture.
All our kids' camera products come with a built-in lithium-ion battery, which can be charged using the USB cable included in the package.
However, the walkie-talkies require 3 small AAA batteries, which are not included with the purchase. We recommend using rechargeable AAA batteries for optimal performance and sustainability.
You will receive shortly after your order a confirmation of the items you ordered.
If you did not receive this confirmation, please check the spam folder in your mailbox for your order confirmation.
In the event that you still cannot locate an order confirmation, please email our customer service
After placing an order and completing your payment, it is included directly in our system and cannot be cancelled. In some cases, there is a short period in which the order can still be put on stop.
Therefore, it is important that you take contact with us at info@thezoofamily.com and do not forget to mention your order number.
No, payment must be completed at the time of ordering.
We offer a variety of secure payment options, including Visa, Mastercard, iDEAL, PayPal, Sofort, KBC, ...
Yes, just make the order on behalf of a company.
Yes, for secure online payment we work together with the International company Mollie.
As a market leader in online payment solutions for e-commerce Mollie guarantees you a 100 % safe handling. The transaction is made via a secure site with different firewalls between Mollie and the buyer. Neither we nor any third parties get your card number or other information to see. Mollie verifies the validity of your card, card number and access rights of your credit card and give message to us if everything is in order and the payment will be made.
So your order will be confirmed and immediately proceeded to dispatch.
No problem!
Please try an alternative payment method or contact us at and our customer service will help you as soon as they can!
Not at the moment, but we are working on making them available soon. Stay tuned for updates!
In the meantime, you can place an order and have it shipped to another address as a gift.
Firstly, check if you are entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired.
Secondly, check the terms and conditions of your code, if the item is in sale or in a certain category the discount may not be valid on this product.
If it’s still not working, please email us at and our team will be able to advise you further.
No, you can only use one promotional discount in each individual order.
You can receive your order at any address of your choice, such as your home or workplace.
However, we are unable to deliver to mailboxes or P.O. boxes due to shipping restrictions.
Our warehouse is based in Belgium, a central location to have fast deliveries. Based on our experience, standard shipping usually takes about 4-5 business days in Europe.
We’re doing our best to deliver it promptly for you.
We work with all major logistics companies.
We will send generally with the courier service of DPD and this only on weekdays.
The shipping fee may vary depending on your location.
Belgium 3,99€
Netherlands 4,99€
France 4,99€
Luxemburg 4,99€
Germany 4,99€
Spain 9,99€
Italy 9,99€
U.K 9,99€
We offer FREE standard shipping across Europe on all orders over 99€.
Outside EU: we ship worldwide and shipping cost depends on weight and size, calculated in checkout.
Once your package will be sent with DPD, you receive an email confirmation from DPD courier service with the exact delivery date.
Please track your order at our Tracking page https://17track.net/en
Once your items have left the warehouse you will receive a track & trace mail.
If you did not receive the email with a track & trace code, please check your ‘spam’ or contact us by mail at info@thezoofamily.com
Please send us an email to info@thezoofamily with your order number so we can resolve this.
Please check your address when completing the data on the checkout page!
If you see in our confirmation email a wrong delivery address, please contact us immediately by mail: info@thezoofamily.com
Caution! Once you had already received an email with the confirmation of shipping it is too late to correct the address and we will have to wait until your order comes back. We will contact you if the package is returned to us and make a new appointment to send it again.
As we currently ship with DPD, they state that your courier will make three attempts to deliver your parcel or alternatively may leave your parcel in a safe place that is convenient for you to collect.
Please check our return/refund/exchange policy .
You can exchange an item with a higher-price item or the same item with a different size. See detailed policy .
To become a reseller, visit our B2B website and navigate to the Become a Reseller section. Fill in your company details and submit your request. Our B2B Customer Service Team will review your application and get back to you.
We ship from our warehouse in Belgium. Standard shipping across Europe takes up to 5 business days. Once your order is dispatched, you’ll receive a tracking number via email.
Important: Due to the lithium batteries in our cameras, air shipping to islands is currently restricted. In such cases, you can either:
✔ Pick up your order from our warehouse
✔ Have the order shipped to the mainland of your country
For shipping inquiries specific to your location, please contact us at
- Belgium: €7
- Netherlands & Luxembourg: €9
- France & Germany: €12
- Italy, Spain, Portugal, Denmark: €20
You can access our latest 2025 catalogue by clicking
No. To protect our partnerships, selling The Zoofamily products on online marketplaces like Amazon and other similar is strictly prohibited.
First order: €500
Subsequent orders: €300
If your customer reports an issue with a device, please follow these steps:
1️. Try the troubleshooting steps provided at this
2️. If the issue persists, contact us at customerservice@thezoofamily.com
To investigate and register each claim, we require:
✔ A video clearly demonstrating the issue.
✔ The B2B lot number of the device.
✔ The B2B order number of the claimed item.
Once we receive these details, we will assist you as soon as possible.
At the checkout, you can choose from the following payment options:
✔ KBC/CBC
✔ Belfius
✔ Credit Card
✔ Debit Card
✔ iDEAL
✔ Wire Transfer
Note: If you place an order manually via an Excel order sheet, payment should be made via a proforma invoice.
We offer a user-friendly B2B portal for quick and efficient order processing. Once we approve your partnership, you’ll receive an invitation link to create your account and set up your login credentials. From there, you can easily browse products and place orders.
Not finding what are you looking for?
Chat with us or send us an email!